Privacy Policy

Effective Date: April 25, 2026

Flightlutions LLC ("Flightlutions," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you visit flightlutions.com (the "Site") or contact us about our commercial drone thermal imaging services.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.

1. Information We Collect

1.1 Information You Provide Directly

When you submit our contact form or otherwise communicate with us, we collect the information you choose to provide, which may include:

• Name (first and/or last)
• Email address
• Phone number
• Company or organization name
• Property address or service location
• Type of service requested
• Any details, messages, or context you include in the message field

You are not required to submit a contact form to browse the Site. If you do choose to contact us, we ask you to provide only the information necessary for us to respond to your inquiry.

1.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically by our hosting provider, analytics tools, and your browser. This may include:

• IP address
• Browser type and version
• Operating system and device type
• Referring website or search query
• Pages viewed, time spent on pages, and navigation patterns
• Approximate geographic location (derived from IP address)
• Date and time of access

This information is collected through standard server logs and through analytics services described in Section 4.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and communicate with you about our services;
• Prepare proposals, Statements of Work, and service quotes;
• Provide thermal imaging and inspection services if you become a client;
• Send you service-related communications (such as scheduling, deliverables, and follow-ups);
• Operate, maintain, and improve the Site;
• Analyze Site usage and visitor trends;
• Comply with applicable laws, regulations, and legal processes; and
• Protect the rights, property, and safety of Flightlutions LLC, our clients, and others.

We do not sell your personal information. We do not use your information for unrelated marketing by third parties.

3. How We Share Your Information

We share information only in the limited circumstances described below:

• Service providers. We use third-party vendors to host the Site and our business: for example, our website host, email provider, and analytics provider. These vendors only access information as necessary to perform their services and are obligated to protect it.
• Legal requirements. We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, comply with a regulatory request, or prevent harm.
• Business transfers. If Flightlutions LLC is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will provide notice of any such change in ownership or control.
• With your consent. We may share information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate, analyze traffic, and improve user experience.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. They allow the site to recognize your device and store certain information about your preferences or past actions.

4.2 Types of Cookies and Tracking We Use

• Essential cookies: Required for the Site to function properly.
• Analytics cookies: Used by Google Analytics to help us understand how visitors interact with the Site (pages visited, time on site, traffic sources, etc.). Google Analytics may set cookies and process information in accordance with its own privacy practices.
• Third-party embed cookies: Embedded content from third parties (such as YouTube videos) may set cookies and collect information about your interaction with that content. See Section 5 for details.

4.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is set. Disabling cookies may affect the functionality of the Site. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Services and Embedded Content

The Site may include content, links, or features provided by third parties. These third parties may collect information about you independently of Flightlutions, and their practices are governed by their own privacy policies, not this one.

5.1 Google Analytics

We use Google Analytics to measure and analyze Site traffic. Google Analytics collects information such as how often users visit the Site, what pages they view, and what other sites they used prior. Learn more at Google's Privacy Policy.

5.2 YouTube Embeds

The Site may embed videos hosted on YouTube. To minimize tracking, all YouTube embeds use the privacy-enhanced domain (youtube-nocookie.com), which does not set tracking cookies until the user clicks play. YouTube's data practices are governed by Google's Privacy Policy.

5.3 Social Media Links

The Site contains links to social media platforms including Facebook, Instagram, YouTube, and LinkedIn. If you click a social media link, the operator of that platform may collect information about you, set cookies, and combine that information with data they already hold about you. We do not control these third-party data practices. Refer to the relevant platform's privacy policy for details.

5.4 Hosting Provider

The Site is hosted by Bluehost, which automatically maintains server logs that may include IP addresses, browser information, and request timestamps. These logs are used for security, troubleshooting, and operational purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any information you submit to us, and for ensuring that the email address and contact details you provide are secure and accessible only to you.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Responding to your inquiry;
• Performing services under any Statement of Work or engagement;
• Complying with our legal, tax, accounting, and recordkeeping obligations;
• Resolving disputes and enforcing agreements; and
• Maintaining business records consistent with industry practice.

When information is no longer needed, we will delete or anonymize it in accordance with our internal retention practices.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your information.

To exercise any of these rights, please contact us at info@flightlutions.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling your request.

You can also:

• Choose not to submit information through the contact form;
• Disable cookies in your browser;
• Opt out of Google Analytics tracking using the link in Section 4.3; and
• Unsubscribe from any email communications by replying to the email or contacting us directly.

9. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@flightlutions.com and we will take appropriate steps to delete it.

10. Do Not Track Signals

Some browsers offer a "Do Not Track" ("DNT") signal. Because there is no industry standard for how DNT signals should be interpreted, the Site does not currently respond to DNT signals. You can still control tracking through the cookie and analytics opt-out methods described above.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes indicates your acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Flightlutions LLC
Email: info@flightlutions.com